Order Cancellation Policy

We understand that mistakes can happen or you may change your mind. Below is how order cancellations are handled at shipplimited.

Can I Cancel My Order?

Yes — orders can be cancelled within 12 hours of purchase, provided the order has not yet entered processing or shipping.

If your order has already been paid and you need to cancel or make changes, please contact us as soon as possible within this 12-hour window.

Once an order enters processing, packaging, or shipping, it can no longer be cancelled.

After the 12-Hour Cancellation Window

Orders requested for cancellation after 12 hours may not be eligible for cancellation, even if the order has not yet shipped, due to automated processing.

In such cases, the order will follow our Return & Refund Policy after delivery.

I Accidentally Cancelled My Order. Can I Resume It?

Once an order is cancelled, it cannot be reactivated.

If you would still like to receive the product(s), please place a new order through our website.

For assistance, contact our support team at:
📧 support@shipplimited.com

I Cancelled My Order, But I’m Not Sure It Went Through

If you cancelled your order using the cancellation link in your order confirmation email, you will receive a confirmation email once the cancellation is successful.

If you did not receive a confirmation email or are unsure about the status of your cancellation, please contact us at support@shipplimited.com and include your order number (e.g.#SOC order number), and we will verify it for you.

Important Notes

  • Cancellation requests are processed during business hours only

  • Orders placed on weekends or public holidays may enter processing on the next business day

  • shipslimited reserves the right to refuse cancellation requests that fall outside the policy terms