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Effective Date: July 24, 2026
At Shipp Limited, we strive to provide a seamless shopping experience. To ensure the fastest possible delivery of your orders, our fulfillment systems are automated. Please review the following policy to understand the timeframes and procedures regarding order modifications and cancellations.
Because we begin processing orders almost immediately, all requests for order cancellation or modification must be received within 12 hours of the original purchase time. If you notify us within this window, we will cancel your order and issue a 100% full refund to your original payment method. To initiate a request, please email support@shipplimited.com immediately with the subject line: "CANCEL ORDER #[Your Order Number]".
Orders that have moved beyond the 12-hour grace period have entered our active fulfillment queue and cannot be intercepted or modified. If you no longer wish to receive your items once they have been dispatched, please allow the shipment to arrive and initiate a return following our 30-Day Returns Policy. Please note that refusing delivery of a parcel does not constitute an authorized cancellation.
Please be advised that orders for custom-printed apparel or personalized items are moved into production shortly after the 12-hour mark. Once the production phase has commenced, we are unable to process cancellations, as these items are crafted to your specific configuration.
Once a cancellation is authorized, your refund will be processed immediately. Depending on your financial institution, please allow up to 5 business days for the credit to reflect in your account.
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