FAQ

Frequently Asked Questions

🚚 Shipping

Do you ship internationally?
Yes! We offer free worldwide shipping on all orders — no minimum spend and no hidden fees.

How long will it take to receive my order?

  • Europe, USA, Canada, Australia: 8–10 business days

  • Rest of the world: 10–15 business days

Please allow an additional 1–3 business days for order processing.

Which carriers do you use?
We ship from our warehouses in the United Kingdom and the United States, using trusted carriers such as DHL, USPS, UPS, FedEx, and reliable local couriers when needed.

Will I receive tracking information?
Yes. You will receive an email with tracking details once your order ships.
Please note: for some free shipping options, tracking may be limited or unavailable.

🛍️ Products

What kind of products do you sell?
shipslimited is a general online store offering a wide range of products across different categories.

Are all products exactly as shown?
We do our best to display accurate product images and descriptions. Minor variations in color or packaging may occur due to supplier or screen differences.

🔁 Returns & Refunds

Can I return my item?
We accept returns only if the item is:

  • Damaged or defective

  • The wrong size (where applicable)

  • An incorrect product

Returns must be requested within 30 days of delivery.

To start a return, contact us at:
📧 support@shipplimited.com

How do I request a refund?
Once your return is received and approved, your refund will be processed to your original payment method within a few business days.

Who pays for return shipping?
If the return is due to our error (damaged or incorrect item), we will cover return shipping.
Otherwise, customers are responsible for return shipping costs.

Can I exchange an item?
We only offer exchanges for items that are damaged or defective. Please contact us with photos and order details.

What if my order hasn’t arrived after 30 days?
If your order has not arrived within 30 days from the shipping date, you may request a refund by contacting us.

📦 Orders

Can I cancel or change my order?
Yes — orders can be cancelled or modified within 12 hours of purchase, provided they have not entered processing or shipping.

I cancelled my order — can I reactivate it?
Once cancelled, an order cannot be reactivated. The fastest solution is to place a new order.

How will I know if my order was successfully cancelled?
If you used the cancellation link in your confirmation email, you will receive a cancellation confirmation email.
If you’re unsure, contact our support team to confirm.

💬 Customer Support

How can I contact you?

📧 Email: support@shipplimited.com
💬 Live Chat: Available during business hours on our website.